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  • Update: 4 Months later. Shortly after my review a response was posted asking me to contact them. I am not one to chase people down and my work day is incredibly busy. However, I made a couple of attempts to contact him over the first week, but he was always "out" or "unavailable". So I put my concerns in an email and sent that to him. I resent that same email 6 more times over the past 4 months, even as recently as 1 week ago. Still no response. Last Thursday I filed a complaint against this dealership for it's poor customer service and lack of any response to my complaint against them. GM told me I would receive a response from one of their customer experience managers in 24 to 48 hours. No response after 7 days, 8:30 this morning. I got a call from Lonny. He told me he was contacted by GM and that he understood I needed to schedule service because I had an airbag light on and something with my brakes. His exact words. I told him if that was what he got from my complaint, then he needs to start over and I hung up the phone. I was insulted. After all this time someone actually thought I filed a complaint with GM because I needed to schedule service. There is a serious communication breakdown here and Lonny had no clue at that point who I was or that I had contacted him so many times previously or more importantly he never addressed my complaint from May! I called GM right after that and gave them a piece of my mind. They are supposedly straightening this out and my complaint should be addressed. After all the time that has passed, you would think that at least one person that I have contacted would care. GM continually apologized and told me they would address my complaint in less than 48 hours and they failed too. I have a right to have my vehicle serviced at the most convenient location to me. I deserve to be treated fairly, with respect and I expect and deserve to pay a fair price. Freeway and GM have failed me in all aspects in this area. I am in the valley working on a project and while I am out of my hometown, I deserve the same HIGH quality of service that I get at my local Chevy dealership. I would even settle for mediocre, but I will not be disrespected anywhere. I am still going to be here for a while and I need maintenance service now and I will need it again in the future. Freeway has put me in a position where it suites me best to find someone else to service my vehicle and I will have to suffer the ramifications for that.
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