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  • I would like to post two separate reviews, one for the sales team and one for their service department. The sales process went very smoothly, Trent, was professional and friendly. Got us the best deal we could get with our credit issues. We purchased a 2013 Grand Caravan, the only issue was a the low pressure light for the tires was on. Trent informed us that they checked all four tires everything was fine. Asked me to drive it a couple of days see if the light went off on it's own. It did not. I drove it for two weeks, went to the website (which needs serious work) to see if I could schedule an appointment, I could not. I called the service department and asked if I could bring it back it on Saturday. Service department is not opened on Saturday and Sunday (not very customer friendly, at least not for customers who work full time). Also we live 24 miles away from this dealership. The next week I was on vacation, CarMax business office called me to tell me they had my tags and plate. I was on vacation so I drove to the dealership the next morning, got there when the service department opened at 7:30am. The customer service representative, sorry I didn't get his name, informed me that he could not work me in today but could schedule me for the next week. I had to go back to work, which is at 25th Avenue and Happy Valley. Then he asked if I could leave it with him all day, he would "try" to get someone to look at it. I asked if he could provide a ride home, of course not, I live too far away. Also no offer of a loaner vehicle for the day. The business office didn't open until 10:00am I had assumed that whatever was wrong it would probably take until then to get fixed and it would all work out. There was no indication on the CarMax website for this location that you needed an appointment to get your vehicle looked at, much less an appointment for a problem that was there on a vehicle I had just purchased from them. Other dealerships are able to accommodate walk-ins but then other dealerships are open on Saturday and Sunday, even if it is just half days. I can't wait to get this issue resolved so I do not have to go back to this dealership.
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