I was in a minor accident but had significant damage to several parts of my car on my drivers side. The customer service was great, everyone I encountered was very pleasant. My car was done in about 7 days, just as they promised. I got several phone calls with updates on the progress of my repairs, such as what parts they were waiting on/when they expected to get them. The quality of repair was great, it looks brand new. And to end it all, they even washed my car for me when it was ready to be picked up! I was not told they did that so I was happily surprised. It was extremely appreciated, especially how thoroughly my car was cleaned. My rental car from Enterprise wasn't even as clean as my own car when I picked it up. Would definitely recommend New Look Collision to anyone in need of work.