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type	rev:Review
dateCreated	2017-03-24 00:00:00 (xsd:dateTime)
itemReviewed	Moore Chrysler Jeep
http://www.openvoc.eu/poi#funnyReviews	1 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	1 (xsd:int)
rev:text	DO NOT BRING YOUR JEEP HERE FOR SERVICE. I started with a dead battery and brought it in to be replaced. They told me they tested the battery and it was dead but not "dead enough" to justify replacing it to the jeep people and I would have to just wait for it to die again and bring it back in. (While it was there I said it was due for an oil change and asked them to do what was necessary service-wise at this time to keep my warranty in-tact. 450 dollars later after doing research I find out all but 1 service they performed had nothing to do with my warranty. They take advantage of you and will charge you for anything and everything they can get away with) I took my car back and called the service manager and explain that it wasn't practical to wait for it to die again and he agreed and found a way to get me a new battery. A week later the new battery died and after bringing it in and they had it for a few days they still couldn't figure out what was wrong with it. I know absolutely nothing about cars and I told them to check the new radio that was installed and that ended up being the problem. They had my car for 3 days and had absolutely no clue what was wrong and I was the one who had to figure out the problem having no car knowledge at all. Three days after getting it back that time my check engine light comes on and when I bring it back I'm told "there's probably just an air-pocket in the system." They shut the light off and I'm told if it comes back on to bring it back in. Exactly a week later the check engine lights turns back on and I bring it in. I waited for an hour and they gave me my car back saying "the system said to reboot it and turn off the check engine light. It'll probably turn back on in a few days and just bring it back then". I told them I wanted it fixed and I wasn't going to take it back just waiting for the light to come on. Then the service advisor started to back-track and say "well it might not come back on but it could. There is always a possibility the light could come on again but it also might not". I then asked to speak to the manager and when I went into his office I never really got a chance to explain my concerns or talk at all. He immediately said "you have a small leak that is going to take us a few days to find if you're ok with us keeping your car that long". I now have two different people telling me two different things wrong with my car. I decided to leave my car there and they had it 10 full days and I was never once contacted by a manager or by Michael Harrington, my service advisor I had been dealing with the entire time. I finally called them and asked what was going on and I was told that because they had shut the light off to give me the car back that second time that they couldn't use their code reader to find out what was wrong with it and they were still waiting for the light to come on. Even if their is no progress there is no excuse to have my car for 10 days and never once attempt to contact me. I told him that it didn't make sense that the service manager told me specifically that I had a small leak and it was a difficult problem but he was saying they still didn't know what was wrong. His answer was that because they turned the check engine light off they couldn't find exactly where the problem/leak was until the light turned back on. Had they not looked for a quick fix and turned my light off a second time they probably could have found the problem by then and fixed it. After calling other service departments at different jeep dealerships and explaining the situation I decided to just pick my car up un-fixed and take it to a different Jeep service department. I would not recommend ever doing service with this service department, the service advisor Michael, or the manager Dennis. I highly recommend going to AutoNation. They knew immediately what was wrong with my vehicle and had it fixed and back to me in 2 days. Wonderful service at AutoNation!
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Mary

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