On May 6, 2017 I placed an order online @ (http://tonysbigpizza.com ) an order totaling 68$ for me and my family. I've ordered from here since we moved to Matthews in 2005. I've taken my extended family here when they visit ,weve gone on weekdays when sports left us little time for home cooked meals and also on weekends with my kids and their friends. But never again. Ive never in my life ( nor have my close girlfriends , whom I've asked) have I experienced what I did tonight. When I arrived tonight and asked for my order I was tokd it had been cancelled. I asked if they were joking as I thought it was a joke.A behind the counter then stated that they called my number and had spoke with "a guy" who answered and replied "it was ok". (My phone never rang and with me at all times. I checked. No calls. No VM.) Initially trying to decipher whether this was a joke or not a female employee nearby must of heard my confusion because she came over and further explained to me that my order had come in a few minutes before closing and therefore tgey cancelled it.I then asked about the money since my card had been ran and was told the transaction would not complete since my order had been cancelled. I will be waiting 3-7 days for it to fall off. I drove all the way there only to find out my order was cancelled even though it was placed before they closed. As a former Pizza restaurant mg I am thoroughly confused and find this bad customer service to boot. As a customer I'm upset and hungry is my family!!!