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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2016-01-23 00:00:00 (xsd:dateTime)
itemReviewed	North Valley Mechanical
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	3 (xsd:int)
rev:text	Based on the multitude of 5 star reviews, maybe my experience was just a fluke. But this company was a huge letdown. We needed the elbow to our AC patched up, so my home warranty company sent out North Valley Mechanical. I spoke with the receptionist at NVM and reinforced multiple times that our 2 story condo was very high, had a steep pitch roof, and that there were both tile and shingles on the roof. She google mapped it and said it wouldn't be a problem. Also, she gave me a 3 hour window and said she would make a note to have us be the last appointment of the day during our window of 2-5 pm, so to limit how much time I had to take off work. I was skeptical. And of course, the technician called at 1:30 saying he was on his way. We were the first appt and I had to leave work 2 hours early. He arrives, seems pleasant enough. And I can't really blame him for refusing to go on the roof. He was scared. I get it. I don't like heights, but what's the point of being an AC repair man/company if you are afraid to get on a high ladder to reach the roof? He calls his company and they tell him not to go up there. I talk to another receptionist at NVM and I am quite disappointed. I wonder and ask her "So how do all these other AC units get repaired or roofs get replaced?" She goes on and on about how they don't allow their employees to walk on tile roofs and other things and that only "one-van operations who don't care about their employees" would allow them to climb such high buildings or tread on the tile. Which incidentally, I had a roofer the previous day on the roof, with no problem, and he was definitely not with a "one-van" roofing company. So the next day, another AC repair company, a rather large and quite famous valley company, and certainly not a "one-van" operation came out. The repairman looked up at the roof, grabbed his ladder, and went right on up, tool belt an all. He took pictures and was done in an hour. I told him about my experience with NVM and he said "Well some companies just can't handle doing their job". Agreed.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Travis

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