| rev:text
| - I'm going to start by saying my wife and I really like the food here. The negative aspects of the dining experience have little to do with the quality of the food (a note on this later). The purpose of this review is not to warn people about this place because, like I said, the food is really tasty. It's to offer constructive criticism to management from former restaurant workers to make dining in a lot more pleasant.
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I don't know the name of the person who first waited on us. This isn't because I didn't remember--it's because she never introduced herself. The first thing she said after the host gave us our menus was "do you know what you want to drink?" followed a minute later by "do you know what you want to eat?" She, along with the other people who checked in on us throughout dinner, was pleasant, but obviously clueless about the steps of service.
Speaking of being checked on, we were one of three tables in the restaurant, yet somehow had three different people waiting on us. There is clearly not a section system in place, with all the servers sharing responsibility for all the tables. In theory, this is a helpful thing for when a server is in the weeds and can't even spare a minute to greet a table or refill a drink, but not when the restaurant has fewer than a dozen tables in the entire dining area. The amount of hovering and frequency of check-ins made it impossible for us to maintain a conversation for more than five minutes at a time before being interrupted.
By the time we were about 3/4 of the way through our sushi plate, one of the servers asked if we were going to need a box. Totally reasonable, and an appropriate time in the meal to ask that question. But after I told her "no thanks, we're still working on it," she kept walking from the register to the kitchen, eyeing the plate for the first opportunity she could get to clear the table. When there was one piece of sushi left, she grabbed the plate while asking "can I get this out of your way?" When we responded with "not yet, thank you" she pulled her hand back and just stood there, waiting awkwardly for one of us to eat the last piece. Not exactly a great way to end a meal.
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A note about the food:
My wife and I always get the two-person sushi combination plate. The miso soup is kind of bland, but it's free with the meal so who cares? The sushi (the important part) always tastes good, but it always comes out on a hot plate. I know for a fact that the fish is fresh and stored at a proper temperature in the sushi bar area, but it's kind of distressing to put warm raw meat in your mouth.
If management sees this review, please pass it along to your staff that customers know when you're trying to rush them through their meals. Honestly, I would understand that treatment if we were the only two people in the restaurant 20 minutes before close. But we weren't. It was 7:30 on a slow Wednesday. And for the love of god, please keep some chilled plates on-hand for the half of your menu that's served raw.
And to the people who are thinking of eating here: do it! The food is good! Just make sure you order it for carryout.
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