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| - I went in to take a look at an 04 Nissan Xterra that Camelback had listed for sale. It was late on a Friday night, and even though they were close to closing, they were very nice and personable.
We were shown the car by Marcus, who even though had only been there for a short while, was incredibly nice and accommodating, repeatedly offering us water and being an all-around good host. Anything he didn't know about the car, he was very up front and said "I don't know, but I'll find out for you", and proceeded to get the answers rather than just tell us a lie.
The car itself was exactly as advertised. Whoever details their vehicles did an amazing job, as it was almost looking brand new.
The financing department were kind and didn't push us too hard. We told them how much we were looking to spend on a monthly payment and they found a couple different options of getting it close to that mark. They offered warranty packages and when we declined them, they didn't get indignant or upset.
The only reason I didn't give them 5 stars, was that they were supposed to call me Monday after the sale to let me know exactly which bank had financed my loan. By Wednesday, they hadn't called me, and I had made a few calls to the financing department to find out what was going on without any replies.
Fortunately, Marcus called Wednesday afternoon to see how the car was doing and after telling him about the financing situation, he was able to find out the answer and call me back within 10 minutes. Marcus definitely deserves credit for his customer service both on the sale, and the followup.
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