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| - First time customer, today. The visit was for: Separation anxiety, which had prompted 3 broken teeth and irritable bowel; anal gland expelling, and general checkup/shots.
First, let me say that I did not wait at all. I walked in two minutes before my appointment time, and barely sat down in the waiting room before being shown into the quaint exam room (adorable copper sink and fixtures.... Kudos for the charm. However, the charm has nothing to do with my rating). The room and waiting area are clean and simply decorated.
The vet tech asked the questions that she needed to, filled in the information that she needed, and I saw Dr. Holmes within five minutes of my arrival. I was glad to learn that he is easy-going, but listens to my concerns and provides several options for the harder to deal with issues. Both the vet tech and Dr. Holmes had a friendly demeanor, while maintaining a professional atmosphere. They had a good way with my Miles, though he's pretty easygoing as long as there are people around.
Dr. Holmes asked all of the questions that I expect to be asked when I bring a dog in for separation anxiety. I've fought putting Miles on meds for years, and have finally relented that, when I had an anxiety issue, you better believe that I took something for it. Dr. Holmes' questions lead me to believe that he thinks similarly, with meds as a last resort. For me, I walk my dog 4 miles before kenneling him, which he chews and destroys, injuring himself in the meantime. I need to get him through the moving transition, and hope to wean him off at a later date, when he is more used to his new surroundings.
For the teeth: he didn't rush or push me into an expensive treatment, and told me that many dogs have no problems after broken teeth. Yes, many do, but waiting to see what happens will not be an awful decision, though we can schedule a root canal or other major treatment if I'd like to go ahead and do that (I chose to wait, since Miles needs a cleaning in December, and we'll know more about whether or not he will truly need the stumps to be removed). They gave me a quote for the teeth cleaning, low end (no removal) and high end (removal) that ranged from 530-720; this is close to what I am used to paying for teeth cleaning, on the low end, and I've not had to do removals before, so I imagine that the high end is on par as well.
All-in-all, I think I'm happy. The only reason for 4 stars is the lack of a pharmacy on site. They have a lot of the things, but the sedative and prozac I have to get off site; this may be an AZ pharmacy law thing, I don't know. It's a pain, but not ridiculous.
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