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  • First of all Public storage is confusing on the charges. You have to buy the insurance, admin fees are added and lock. So luckily I had a lock in my truck. Was not going to spend more money on top of the other added expenses. No carts or trash bins to dispose of trash. Secondly we moved my sons things out on saturday November 27, 2014. We got there just after they closed and was not able to get a cart. We also encountered a homeless man camping out in front of our unit. We had to ask him to move so we could move our furniture out. So every time we went in the elevator we had to lock the unit up. So that took a lot longer. We left the lock on the unit until we called the manger on Monday. Did not realize they were opened on Sunday. When I called her when she opened she knew of this this homeless person and said he was harmless. Looks like they have two that hang around because she asked if he was the white or black one. I told her I don't care, I don't know if he is or is not homeless. Did not feel safe and did not want him going into our unit because we are responsible for it until they check it out. Well she said there would be a prorated amount applied but due the circumstances if someone could come by there by 6, there would be no charge. We finally found someone that could get the key to go over there to get the lock. My daughter in law was given a hard time because her name was not on the unit. But they knew we were sending someone over. So they went and took the lock off and tried to charge her for the day. I called to remind Marie what she said and she claims she never said that. Okay one day prorate is not much but it is the principle of it, and we were trying to protect ourselves from a homeless man living in the halls. Did not want him going and trashing our unlocked unit. We will never rent from them again. Did not feel safe and they know the homeless people are hanging around there. Marie even said he has a unit there with all his stuff and does not sleep there. Then why was there a sleeping bag and his clothes in front our unit all layed out? Just not happy being told one thing and they do another when we were justing protecting ourselves! I know not all homeless people harmful, but I don't know him and did not want to be robbed or our belongings gone thru every time we took a load down stairs. DO not rent from Public storage on sunset blvd!
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