I've been a customer of AT&T for over 10 years, and have been to a few different stores whether it was to get a new phone or to add a line. I have been to this location a few times and each time I regret it. Each time, it takes them a long time to even acknowledge a customer. Today we were in the area and decided to try to go in and get a phone for our daughter.. Well after waiting about 15 minutes and several employees making eye contact with us, not ONE acknowledged that we were there or asked if we needed help or even just to let us know that they will be with us in a little bit. I don't mind waiting and I do recognize that everyone is important, but just saying "we'll be with you soon", would be nice (basic customer service, I'd say)