What a joke trying to deal with this company. I spent 2 1/2 hours on the phone ... over 2 of which was spent listening to 1 very short and LOUD piece of music played over and over with a message thrown in every minute and 15 seconds saying how much they valued me as a customer and to stay on the line. I spoke to 4 different people one of which was a supervisor. Only one of the 4 had any customer service manners and that one was NOT the supervisor. It's a good thing that Century Link has little competition in the Phx area because that is the only reason that they can stay in business. I hope they get bought out by a company that believes in customer service and training their employees so they know what they are talking about. I miss USWest and even QWest. They were ALWAYS polite, knowledgeable and helpful.