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  • How is this place in business? This is hands down the worst hotel I have ever stayed. If you are a fan of no customer service, bed bugs, roaches, non-working appliances, broken furniture, smoke detectors that do not work, mounds of old carpet dumped in the parking spaces outside your room, and filthy rooms (I took pictures of all of this too), this is the PERFECT hotel for you. When we found bugs in our room we asked to be switched to another room and this seemed to really inconvenience the attendant. We were also told that bugs had not been reported in that room before so we must have been mistaken. With persistence we were able to move to another room. Our second room did not have a working air conditioner and the temperature in Charlotte was in the 90s. When reporting that our air conditioner issue to the front desk, we were once again questioned about the truthfulness of our statement. Sure enough, after the hotel attendant came to our room, it was confirmed that our air conditioner was not working. This was after midnight and we had to switch rooms once again. We went with the attendant to another vacant room. Sure enough, bugs. Giant water bugs in the sheets (the attendant saw them too). We once again went on a trek to find a room suitable for people and two rooms later (far past midnight) we found one. At that point it did not matter that some of the appliances did not work nor that our table did not have a table top (it was just the base of the table). We just wanted to sleep without bugs crawling on us. During this process we asked that we get a refund and we would just find another hotel but were informed by the attendant that there were no refunds. My friend decided that he had enough of this and went across the street and got a hotel room at the bug-free Red Roof Inn. Long story short, our stay here was HORRIFIC.
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