My first eyebrow wax, boy was I scared. Jeanette, first of all, is super friendly and nice to talk to. They share the same room with a couple of other beauty-related people, but keep two rooms to themselves. The setting is very calm, and a movie is usually playing in the corner of the office. I barely felt a thing when Jeanette was fixing my eyebrows, and I'm 14! The eyebrow shape was great, not too thin. This is a perfect place for first timers, because she uses a wax without paper so it does not hurt as much. Definitely great. Just go, don't even think about it!