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  • One of the worst hotel experiences of my life. This hotel was represented on hotwire as a luxury 4 star resort. Yet all the negative reviews you read on yelp DIRECTLY applied to our room. Our "non smoking" room reeked of smoke, the television cut out randomly, the shower wouldn't drain properly, and it was obvious the entire room hadn't been updated since the 80's. To make matters worse, hotwire did not tell me that the hotel charged a "pet fee" of $75. Had I known this, I would have booked at a nicer resort outside of hotwire and actually saved a bit of money. After I complained, the hotel did eventually move us to a new room that was much nicer, but my girlfriend accidentally left a shirt and sandals behind in the old room that somehow disappeared. Then to add insult to injury, the hotel charged us an excessive amount of fees at the end of our stay. I had signed for the pet fee and some room service charges of $117 at checkout, but my card was run for 4 separate occasions totaling over $240.00. Needles to say, I'm going to be fighting these charges and calling the better business bureau. I'm absolutely livid. I'd give this place 0 stars if I could. I'm also done with hotwire and their misleading bait and switch tactics. It's obvious this "resort" is on its last legs and trying desperately to hang on to its 4 star rating. The only way they can stay full and put people in their outdated and run down rooms is to use a service like hotwire.
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