First visit - for a birthday party. The park was disorganized and dirty. Was greeted by the assistant manager smoking outside. Very unimpressed. Most of the games either were out of order or didn't work. Cast members presentation was dirty and very unfriendly. Ordered a pretzel, waited 35 minutes for said pretzel...it never came. Waited in line again and asked for a refund, the manager was unwilling to give a refund. At this point had enough, and walked out. Unfortunate because it could be a fantastic place. Unkept and poorly run, with terrible customer service. First and last visit.