I've been coming here for about 7 years now and only had one bad haircut. It was fixed and addressed when I went back the next day. That was a few years ago. I donated my hair for "Locks of Love", as they are an official donation site. They have consistently good service and the online checkin process makes it easy. I hate having to wait and I hate over paying. Despite what others think, I've been very pleased with the stylists and the haircuts I have received here over the years.