I don't normally write reviews unless I'm extremely happy or extremely dissatisfied. Well, Frank & Oak has fallen into the extremely dissatisfied end of the spectrum. I signed up for Frank & Oak and became a member of their "Hunt Club" so I could try on some of the clothes without being charged.......or so I thought. What they don't make clear is that if you don't take advantage of the Hunt Club benefits each month they take out $45 from your account and make it a store credit. Okay, not the end of the world right? Wrong. After realizing my mistake in not reading the fine print I tried to delete me debit card to prevent this from happening in the future which proved to be a task in and of itself. You can't delete your card online, you have to call their customer service number. So, I called; it rang twice then disconnected. I called again; rang twice then disconnected. I called and called and called only to have this happen over and over again. I COULDN'T EVEN GET TO A REAL PERSON. I sent them a very nice email expressing my frustration and anger and never got a response. So, I went to bank, cancelled my debit card and got a new one. Now I'm left with a $45 store credit that I never wanted, can't reverse and can't cancel. I will NEVER deal with these idiots again.
tldr; - they charge your card $45/month if you don't use their service
- they make it impossible to delete card so you won't get charged again
- call customer service, get disconnected every time