Friendly, Professional, Competent...what more can I say.
I had an appointment at 3:40pm on a Friday and I was stuck in traffic. I called to let the staff know that I will be 5-10 minutes late. Staff mentioned that I may want to reschedule...I said I will make it! Well, I have to since I need the exam to get my annual supply of contact lens since I am out completely and the last thing I want is to wear my glasses (gives me a headache every time I put it on).
So my the grace of god, I made it to the office right at the post 10 minute mark. Staff were very friendly and glad that I made it...Phew!! The Optometrist Assistant that took me through a series of test (Erika) was wonderful. She was patient and gave very clear instructions. As blind as I am, she was very professional and courteous, and put me at ease. Same goes for the awesome Dr. Nguyen. Took the time to explain and clarify any concerns I had. Then it was Remelyn that helped me with placing my contact lens, going through my itemized receipt, and explaining how I can get my rebate with CooperVisions. As I am a veteran at this, no need. Had a very entertaining conversation with Remelyn as well (Ms. Yelp Elite herself).