We called when our friend's pups was hit by a car on a walk in the morning (in the cross walk!). The receptionist was kind and empathetic and got us in right away. We were seen quickly and felt heard, and understood. It turns out the pup was just fine, but Dawn looked carefully at everything and clearly explained our options for care. We weren't sold on a bunch of unneeded tests. We are in love with this vet!