I noticed that Torri L. commented that the custard she received at the counter at Luv-it was melted and did not fill the cup it was served in. Hey Torri, next time don't eat half of it and then drive 10 miles and then take a picture of what you are complaining about. The background in your photo is nowhere near Luv-it. Why go out of your way to make a false accusation? I think all the changes that have been made are for the better. Personally, I think the flavor and quality is just the same as its been for several years. In business, sometimes one needs to make changes to adapt and remain competitive. That's what has happened here. I believe that when you got your order, everything was just as you wanted but because you have some type of vendetta or agenda, you decided to eat half of your yummy dessert and then drive a long distance before you decided to "bitch" about your dessert. Luv-it has been a place where I have taken my family for over several DECADES, it's the BEST ICE CREAM/Frozen Custard, it surpasses that dive place in Henderson Nellsons or whatever, and continues to improve as; double Windows for ordering and pick up, security, clear cups look awesome and now they take MasterCard and Visa and deliver via Grub Hub. I don't listen to negative people if I don't like some place I find some place that makes me happy! I LUV IT!!!!