I have little patience for bus rides, but my mom (who's visiting from Florida), insisted we go. So there I was at 6am in the Sahara parking lot waiting for the shuttle to take us to our tour bus. Grumpy morning me and smiley happy mom. My plan was to get on the bus, ignore everyone and go to sleep. 'Wake me when we get there'. Well the Tour Bus Gods had something else in mind, namely, a guide/driver called RON. I don't know if Grand Canyon Tours' drivers are all like Ron, but he is certainly an asset to the company. He made the trip completely enjoyable and memorable. His driving skills are right on the money for those tricky curvy roads near Hoover Dam and his wit and charm will win you over quickly. Good trivia is also part of his curriculum along with videos that will give you a background of what your driving to or driving by.
The buses are new, clean, and comforable. The customer service staff on the phone, friendly and patient answering any and all questions. Would recommend to all who come visit (quite a bit since I moved from NYC in October).