We went here 10 years ago in San Diego when they had lobster tacos. Lobster no more. On our first trip in Phoenix, it took us 20+ minutes to get our food. With 3 pre-teens in tow, it was brutal waiting. A lady sitting next to us happened to be a shift manager and gave us a hand written coupon for 2 free entrees.
We went back the next day and the coupon was honored. It took them maybe 5 minutes to bring the food out. They even took care of some of my finicky kids. They redeemed themselves.