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  • This is about my 10th time in Vegas but 1st time staying at the Caesar Palace. I was so excited about the stay, we had upgraded to the new deluxe room at the new Augustus tower. I couldn't be more disappointed!!! The hotel is very fancy, and the rooms are very nice, spacious, and clean. Although, too fancy for my taste: those free snacks in the room that you get charged for just by moving them (remember The Hangover?) are just annoying! You're worried about breathing too close to them... The new tower has floors 23-36 (our section) with 4 elevators; only one operated. You have to wait 15-20 minutes to get into an elevator, each way. The service was... what service?!! It was sooo bad! beginning with the front desk that told us to come back for checkin in 1 hour, and when we came back in 2 hours the room still wasn't ready. Lago buffet - good luck getting a drink order; we had to wait about 20 minutes for a waitress, and even asked a few workers for coffee, while ignored by all. Munch bar, which will get its all glorious review, messed up our order, made us wait 25 minutes for our food (when 3 tables that sat after us got theirs already) and compensated us with a free beer. We can get free beer at the casino all day long!!! Finally, the hotel is super huge! it takes forever to walk from one part to the other. it's a 15 min hike from our tower to the pool, and another 10 min to get the towels. Oh and last but not least, the day of the checkout the maid knocked on our door at 9am. I thought it was a universal rule that the day of checkout you don't clean the room until after the people, well, checked out... and who wakes people up in Vegas at 9am anyway?!!! We love Vegas and are definitely planning on spending more cash.. i mean vacations there; but never again at the Caesar Palace!
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