They don't do refunds. I came in to have rotors and brakes replaced but the brake pads wore down after less than 24 hours. Came back and asked about getting a partial refund on the parts, and they refused to refund me. I came here after work for convenience but it ended up being a much bigger pain and financial setback. I took it to a local body shop and they replaced the brake pads and machined the rotors for half the price!