This is not a review of the food at Rosewood. Reason being that we left without sitting at a table or eating a thing. Having read other reviews about the call ahead service and the total disregard of that system, we arrived on Saturday at 6:15 pm. There were many empty tables in both the dining area and the bar. Two young women were at the reservation stand. Lookinh very bored and aloof. One asked if we had a res. I mentioned that Rosewood didn't take res so no, we did not have a res. She then told us (very brusquely) that the next available table would be at 7:45. Period. Not in a nice or welcoming tone or offering any options, No mention of sitting at the bar, etc.
Now we are four very nice people and one of us asked about the possibility of an open table before then. Nope, the other woman said. 7:45 pm. Then she offered us a business card in case we wanted to call ahead. Feeling as if we were in the Chinese restaurant episode of Seinfeld, we asked one more time. BOth women in unison declared, You should have called ahead. 7:45 is it. And then felt compelled to remind us that it was Saturday night.
We turned and left. And won't be back. There are many other great places to eat in the area and we enjoyed a stellar dining experience at One Red Door.
Attitude and customer service and first impressions count a lot. And this experience showed that Rosewood is a zero in those areas.