Easy to schedule online.
Received confirmation online as well as a confirmation the day before my pick-up date.
Driver did text me 5 minutes before my arrival pick-up and was friendly.
The worst part was the driver wasn't familiar with the route to pick-up the third passenger, he decided to take 19th Ave from Bell rd strait down to Thomas Rd. I had mentioned their was construction going on from the light rail, and if anybody who drives in Arizona would know this.
He then proceeded to drive into the light rail construction, discussing the politics and the process of the light rail with another passenger. He and the other passenger were just reminiscing about how it would benefit the state, comparing it to other cities as well.
The driver clearly was not paying attention to drove straight down 19th ave for several miles, until he had had enough and took a detour.
The driver then started to continue to discuss politics on the immigration status in Arizona with the another passenger, very unprofessional to myself, due to the fact that I am Hispanic and the other passengers as well.
Due to the scenic route the driver decided to take, I missed my flight and was on standby for six hours, and the other passengers barely made it to the airport, within half an hour of their flight.
Still waiting for my refund!!