I went into the salon today with a coupon for a fill for $12.99. As soon as I sat down the woman told me my total would be $18. I presented the coupon and showed her that it said $12.99 for a fill. She said it would be $16 because the coupon only gave a $2 discount. I asked why the coupon did not say "$2 dollars off" instead and she made me move to her husband's station. He is the owner and told me that this time the fill would be $16 but next time I came in he would do it for $10... I asked him if he saw the coupon and he said yes but it would be $16 still. I asked why he wouldn't honor the coupon and he ignored my question but told me to come back so he can do it for $10. I asked him to give me back the coupon since he would not honor it and he said it was gone.
This was annoying. Why advertise one price, not honor it, then offer me a cheaper price in the future upon my return? No consistency whatsoever. Also, the coupon was just released in the In Student Insider coupon book. I've never had any issue with any vendors in the booklet. This experience was NOT good!