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  • Overall, Wells Fargo is a solid bank. This review is meant to illustrate this specific bank location's accountability, which I found to be excellent. Today (10 Dec), I came in ready to give some aggressive feedback to this bank after being $5 negative in my bank account earlier this week. The banker (through bank-teller Nadia) told me that if I make a $10 deposit to cover the -$5 I would not be charged overdraft. I didn't believe it. Far too many experiences have shown me I would have to cover the $12.5 overdraft protection fee so it doesn't turn into an additional $35 overdraft fee. I asked for it in writing and he said to just come back if I'm charged and he will reverse it. The next day when I was charged the overdraft fee, a banker closer to my area of town told me there was 0% possibility management would reverse the fee. At this point I'm thinking the man who gave me his word had cost me $35. Today, I stopped by the branch and talked to Nadia again and the manager learned the situation. She immediately reversed the fee because the banker had given me his word. This is great news, and I'm happier to be with this bank because this branch honored their word.
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