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| - I live down the road from Smashburger and I opened my mail box a few weeks ago and was excited to find lots of coupons for a free burger with a purchase of fries and a drink. My boyfriend mentioned today he was curious about the place and I told him about how good Smashburger was, based on my experiences at their locations in the Twin Cities. I'm glad I decided to take him there on a night where we didn't have anywhere to be quickly, because even though we ordered to go, we ended up waiting 30 minutes for some mediocre food. One star because Smashburger is a decent chain and I will probably eat at another location.
I started to get annoyed when I noticed several people ordered after us and got their food first. It wasn't busy at all.
The girl who brought us our food must have known our order took unnecessarily long, because she half smiled at me and handed me my bag, saying, "sorry about that." Sorry about what, exactly? As I walked out the door, I was starving and reached into my bag for some fries, and I was annoyed to find that they had completely forgotten to include them. My boyfriend's fries were cold. I brought them back inside and requested hot fries. The girl at the counter took the cold fries, set them on the kitchen window and sort of giggled and shrugged to the cook as she explained to him what I had asked for, like it was amusing that I would be bothered by cold fries. I did not find it funny at all. I had came into the building at 8:38pm and left at 9:06. 28 minutes to make a black bean burger and a bacon cheeseburger and fries. If I am waiting 30 minutes for food that should take 10 minutes, I would hope that I would be blown away by the quality. Nope. My black bean burger was too salty and just...ok. I had decided to get smash fries specifically for the rosemary and I couldn't taste it at all. They were thin and bland. I'm really glad I didn't pay full price for the meal.
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