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  • This review is for the pet hotel inside of the petsmart. I like the actual store but your pet hotel almost cost me a very expensive vacation, I would give your pet hotel zero stars if I could. Please retain your staff or find better training methods this was the first time ever I have not been able to put my dog in any kennel. I booked my pet about 2 weeks ago and the first day I was there I explained to the staff member that my German Shepard can be aggressive towards people that he does not know well, especially if they try to grab him. I also asked the person taking my information if we can bring my dog in and do like a meet and greet so he can get to know some of the handlers but they said it was not necessary and that they would know how to handle it. Then I came in with my dog a few days before our reservation because I was in Banfield pet hospital that is also in the same petsmart, getting my dog a check up so I went in the pet hotel with my dog to confirm the reservation I made and also asked with my dog with me if they should have some of the handlers meet him but they did not think it was needed again. Then today 06/18/15 the day that we were going to drop him off we were denied leaving my dog there because they deemed him too aggressive. I even told them that he was like that before the supervisor tried to put some round plastic collar on him, and of course got my dog angry and he growled at her and snapped his teeth in a defensive way to make her let him go but he did not bite. Lucky for me we were able to get a hold of a kennel that was able to accommodate us in such short notice, and they actually know how to handle all types of dogs and their temperments. The place we found even got my dog to come to them and let the handler put a slip collar on him with no trouble at all so I have no clue why the petsmart pet hotel staff who said was the supervisor could not handle him other than lack of training and experience.
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