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  • Why can't this subway be normal? I've come here many times as it's close and I love the drive thru component. My experiences here are NEVER good. I've had 2 sandwiches be made incorrectly. The first time was over a month ago, I ordered a turkey bacon flatbread and got a chicken bacon. The girl was very kind when I went in and remade my sandwich. Today was a different story. I ordered a 6" turkey bacon avocado on white flatbread with cheese lettuce onion banana peppers pickles olives and ranch. To start off, the girl who took my order in the drive thru didn't ask me step by step, she took my whole orders. I then moved up to the window and she told me that they are out of white flatbread and asked if I wanted wheat which I said was fine. I was rung out by a man and because of the interaction with the girl who took my order I wanted to check it. Immediately I knew it was wrong. There was spinach, tomatoes, green pepper, and mustard. AND to top it off, it was on white flatbread which I was told they didn't have. I went inside and told them this. The female had a lot of tattoos and her ears gauged. She wasn't concerned with my incorrectly made sandwich one bit. The man working had to tell her to remake mine first. She began making it on wheat flatbread and I said "Do you have white since you made my other sandwich on white?". She said "this is all we have". Meanwhile the guy working went and got a bag of frozen white flatbread out for me. She CONTINUED putting it on the wheat even though he was going to heat up the white for me. Unbelievable. He told her to give me a footlong for the inconvenience which was appreciated. She then made my sandwich and I left. I am appalled that you have someone working at an organization like this. Being a food and beverage manager even if I worked at Subway that type of behavior and level of customer service is unacceptable. She looked like she was completely miserable. If she's going to be in customer service she should definitely be in the back of house with her attitude. The name on the receipt was Juliette. I don't know if this location is understaffed or if they need more extensive training but the inconsistency in service and quality is very noticeable and will turn away business including mine.
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