I have been a member for more than 39 years. I got a flat tire on my Miata and fortunately this was the first flat tire in 8 years since there is no spare. I called AAA and the service and follow-up were both appalling! I called for a flatbed truck and the first dispatcher was rude and unhelpful (and I waited a long time to get this rude treatment). Finally he agreed to send someone to put air in the tire. I said if they don't come with a flatbed truck, then no use. He said I would get priority service for the flatbed if air was not sufficient. Air was not sufficient, the guy called for a flatbed and I waited and wait. I called AAA again and was told that since I was at home, I should wait longer. So the air in tire was wasted time. Finally someone came and it was NOT a flatbed truck. He said that this was better than a flatbed. It was getting late. He forgot to release emergency brake and towed it to garage with brake on! He also damaged the front fender by towing the car. I called the next day. I was told someone would get back to me within 1-3 days. No one has gotten back to me yet. I can wait forever to talk to some one.
So I complained by email and decided to share with you too. Horrible treatment.