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  • It was my first time here and we had a group of 8 people. We had heard really good reviews and were excited to try out this new spot. The food was great and there were a lot of different dishes you wouldn't normally be able to order at an all you can eat place. The service was decent. The menu had a good variety of desserts and we were all very excited to try each one. We ordered a bunch of green tea ice creams and noticed that the ice cream was completely frozen and hard. Upon eating a spoon full of it, one of us bit on something hard and thought it was odd that the ice cream was crunchy. He spat it out, thinking it was a piece of ice. However, after inspecting this clear piece of what we thought was ice, we realized it was GLASS. We immediately called the server over and informed him we had just found a piece of glass. He did not believe us and claimed it was just ice in the ice cream. We insisted he take a second look at this piece of glass as we were POSITIVE it was glass. He then proceeded to tell us that he would bring us another ice cream instead. After I inspected my own ice cream, I found one large piece of glass as well as several smaller pieces sitting on top of the ice cream. We ended up finding glass in 4 of the ice creams. We called the server over again and he took back all our ice creams. A lady came over to speak to us, I assumed she was the manager, and apologized for the incident explaining that it was their first time using these new glass bowls and it must have started to crack in the freezer. She offered us 15% off on our bill. When the bill came, she informed us that if we paid cash, we would receive 10% off the bill. To our surprise, there was only 15% off but when paying cash we would already be receiving 10% off. So really, we received an additional 5% off for nearly swallowing glass which I find APPALLING. Although they did apologize, they definitely did NOT compensate us for the risk they put us at for almost ingesting glass. They are very lucky none of us swallowed any glass!! I will NOT be recommending this restaurant to anyone.
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