| rev:text
| - Kristen Stewart's reply is an example of what is wrong with her and her business, Three Little Birds. Rather than taking ownership of her mistakes and working to improve customer service, she places the blame on the customer. Apparently she never learned the motto, "the customer is always right." Rather than being apologetic for her errors, she would rather attempt to throw her customers under the bus. Is this the type of person you want to trust your wedding needs to?
We did not provide Kristen 5 supplemental orders as she claimed. We requested additional invitations for existing orders that she said she could handle without a problem. If she didn't think she could handle the orders and deliver on time, she should have never agreed to take them on and she should have recommended that we take our business elsewhere. Most of the statements in Kristen's reply to my review are untrue and in my opinion, highly unprofessional. The fact is that she failed to deliver a quality product on time and meet our expectations.
If you look elsewhere online, you will find that people have complained about Three Little Birds on Google reviews and the business also had a complaint filed against it through the Better Business Bureau. I was even at a dinner party recently where someone else mentioned they had started with Three Little Birds for their wedding invitations, but ended up going with another stationary company for their wedding invitation needs, because the customer service was so poor!
Rather than apologizing for her mistakes, she chooses to be unprofessional and not accept blame. If you end up hiring her, expect many e-mails back and forth arguing about her poor quality control and about outrageous unknown costs. She must have been on the debate team in high school, because she sure loves to argue and she won't ever admit she's wrong! Maybe if she spent more time correcting her customer service mistakes and apologizing to customers, rather than e-mailing and posting excuses on message boards, she'd be a lot more likely to have repeat customers. Instead, with her reply, she helped me remember the worst part of our wedding planning experience.
Do yourself a favor a favor and go to the Paper Skyscraper in Dilworth. It's a five minute drive from Three Little Birds and from the sounds of their great Yelp reviews, I imagine you'll have a much better experience. Good riddance, Kristen!
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