Was shopping for an apartment. Call the place and spoke to short (in speaking with, not physically), terse monotone lady. Asked about their pet policy and breed restrictions she said "yeah I'm sorry but you'll NEVER find an apartment that takes those"
Excuse me, there are several places including the apartments I'm currently living in that take them. I didn't ask for your opinion or your misinformation. Even the other places that I've called which don't take them were friendly, even empathetic. Regardless of receiving another no I still hung up with a smile. It's called customer service.
I'm sorry about the rest of the place. I usally hate giving bad reviews. I'm sure the units are lovely as well as the rest of the staff. But first impressions are a biggie and this one is one of the worst I've ever had.