My all time favorite airline has reached an all time low. They are five months into a pathetically inept transition to a new sabre-based reservations system, and still can't handle elementary transactions on-line. Meanwhile, call center hold times are nearly an hour today. My whole family flew Virgin for this vacation on my recommendation - I cannot begin to tell you how embarrassed I am, or how deeply I regret the recommendation. Fly another airline, take the train, drive, walk ... or just stay home. But whatever you do, don't go near Virgin America until you hear reliable reports that they've sorted this mess out. No vacation is worth the amount of stress, anguish and hassle we've been through.