| rev:text
| - Do you ever feel like someone is pinching your arm, with no intention of ever letting you go? Welcome to Driver Advisors, it is that constant dull pain that you can tolerate for a short period of time, but you don't want too. Unfortunately, the law won and I got a DUI. I was clearly in the wrong and luckily nobody was hurt. I accepted responsibility and the consequences, and anyone who has gone through the experience can relate to how humiliating the entire ordeal is...court, jail, counciling and then comes along your ignition interlock device. I opted to go with driver advisors because they seemed to be the cheapest, and they were recommended by a friend (Referral $). And an added bonus, they have a mobile unit that is available once a week near my house...sounds too good to be true, right? RIGHT! The device itself has all kinds of issues...but even worse, the customer service here is horrible! For some instances, DMV dictates charges and check-ups. However, when there is a problem and I call the office, they take forever to get back to me. The unit gets caught between my seats and detaches, this is a huge issue because when this happens it needs to be checked within 6 days by the company. Highly inconvenient, especially if the car wasn't even running! (This is a programming logic error, I am 99% sure). This happened a few weeks ago, and I happen to be driving my their office, so I called to see if I could get it check right then because I wasn't able to go to the regular Tuesday mobile unit. She said they would have to call me back. She never did, so I stopped by the office and it was a $25 fee because I didn't have an appointment. Not only that, the guy behind the counter was very rude about it. I don't think anyone can drop what they are doing to accommodate Driver Advisor's schedule, but that is clearly what they expect you to do and how they behave. I know we don't have a choice in getting the device, but you most certainly have a choice in companies that provide them. There are several others I wished I would have chosen.
So, why the 2 stars vs. 1 - well, after I through a fit, one of the techs was very nice and helped me out, without charging me the $25. He tried to explain that they can't accommodate all the walk-ins, too many people just drop in to get their device services and people with appointments have to wait. I explained I called and instead of putting me on hold and seeing if they could get me in, they said they would call back. He said they use a instant messaging system in the office and that is how they do business. I give the star for this guy -- however, this business model is clearly about making money and they don't have to provide good customer service, and they don't. If you have to get a device, I urge you to check around.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)