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| - It's nice to have a new addition to Market Square since most of the establishments there have been in place for quite some time. That being said, I think City Works offers something a little different, always a plus, but is clearly still needing to work out some kinks. My parents, brother, fiance, and I arrived a little after 12:15 on Memorial Day. The patio was entirely filled since it was such a nice day. Also, we were told they have no patio tables that fit more than 4 people. If that's true, I think that's quite a detriment since Diamond Market across the square can fit large parties on their patio. We were sat closer to the open windows which was a nice mix of both indoor and outdoor dining. Our server was a bit slow to greet us, and when she did she said she had a party before us and would be back shortly. About 5 minutes later she came back, explained the menu a bit, and brought us all waters. After the waters were brought, she didn't come back over for over 10 minutes. In fact, I noticed at least 2 tables walk out since she had yet to wait on them. Clearly, from watching her, she was responsible for far too many tables and was very overwhelmed. We ordered all of our drinks (iced tea, diet coke, a Kentucky Mule, and a Fire Over the Hill) plus our meals at the same time. About 5 minutes later, she brings the iced tea. Another 5 minutes pass and out comes the mule. At this time we ask for the diet soda and the beer, which admittedly, she forgot. At that time she said they didn't have the Fire on the Hill so I went with Flower Power. About 5 minutes later, the missing drinks appeared.
Our food took about an hour to be delivered to the table. The food runner told us several staff called off that day so they were having a lot of issues. Our food orders came out correctly for the most part. What was ordered:
1. Grilled chicken sandwich:grilled chicken breast, applewood smoked bacon, french fry aioli, shredded iceberg, vine-ripened tomato, red onion, avocado jalapeño sauce, kaiser roll. It was ordered and served with no tomato or onion. My brother said it was pretty good, and he also liked the seasoned fries it came with.
2. Pulled pork sandwich: hand-pulled house smoked pork shoulder, housemade BBQ sauce, cider mustard, coriander coleslaw, kaiser roll. My mom really enjoyed the flavor of the pork. I had the chance to try it and it was very, very smoky! The pork was tender enough, and the housemade BBQ sauce added a nice kick. She chose a side salad as her side and it was nicely prepared with tomatoes, cucumbers, carrots, and onions.
3. Shrimp tacos: crispy shrimp, Asian slaw, ginger sesame vinaigrette, black sesame seeds, Sriracha, chili aioli, white corn tortillas. My fiance really enjoyed the flavors and found them to combine for a nice spice. Three come to a portion and he was filled afterwards. Salsa was supposed to come with the tacos but was not on the plate. He was able to tell a hostess who kindly brought out the missing salsa.
4. Smokehouse burger: house smoked BBQ pulled pork shoulder, smoked mozzarella, BBQ bacon onion relish, crispy buttermilk onion strings, toasted Hawaiian bun. My dad said this was a 5 star burger! It was huge on his plate and came with a side Caesar salad.
5. Filet Mignon Sliders: two grilled filet medallions, caramelized onions, horseradish cream, pretzel roll. I asked our server what she preferred between the pulled pork and the sliders and she emphatically said she loves the sliders. She did not steer me wrong as these were delicious, and the portion size was filling enough for lunch but did not leave me overstuffed. They came out prepared perfectly medium rare as requested. I loved the horseradish sauce (I should have asked for more on the side), and the onions added a sweet contrast. The pretzel rolls seemed freshly baked and were sturdy enough to hold the medallions. The side salad was good and I really liked the white balsamic vinaigrette.
Our server was good about refilling waters and soft drinks, and also checked on us a few times after our food was delivered. There are lots of TVs so I'm sure the space gets packed during sporting events! I also like the fact they have 90 beers on tap and many of them are local to Pittsburgh! Besides the long wait for the food, the other negative was that we were charged for the beer never received in addition to the Flower Power. My dad should have checked the bill closer so he could have had that corrected at the table. Overall, the meal was enjoyable, once received, and the prices are incredibly reasonable (all of our meals were between $12-15!). If they can work out the service kinks, I think City Works will be a solid place to visit in the future!
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