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| - Purchased a groupon ($99 for 3 treatment deal, spa treatments include a 60-minute Swedish or therapeutic massage, a 60-minute European facial, or a classic mani-pedi.) for this day spa, they offer other locations, however I chose this location due to the area we were staying in. It was last minute scheduling for my boyfriend and I, so I knew and wasn't expecting we'd get an appointment with our short vacation in Arizona.
I left a online reservation, and the next day received a call from a very professional, clam, welcoming Receptionist. Upon booking the reservation, over the phone I was given the option of choosing 3 treatments, 50-minute massage, a 60-minute European facial, or a classic mani-pedi. Receptionist lets me know that a mani and the pedi are two separate services. However as my groupon stated... it was for all 3 services.
The receptionist was explaining to me that this location splits the mani-pedi as 2 services, and they will honor both the mani and pedi for me. Why do you have to honor... if its given in the offer? What I read differs from what you explain doesn't match up.
How is it that I called the Chandler Fashion Center for any openings (they were all booked), I mentioned the groupon to them and they know and understand the Groupon offers.
Madison Avenue Managers, please read your groupon and acknowledge your offerings. You can't sell a service and not offer the services as stated in the groupon. I'm not a fan of groupon either! However It does open up doors and opportunity for other clients to meet your spa, at that point, communication, and lack of understand the special services offered, I was not entirely impressed.
No service was rendered, however the receptionist was very nice, and I was happy how quickly and prompt she responded to our request.
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