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| - It is hard to pick how many stars for this "resort" because it is not really a resort, but rather a hotel, so if they are calling themselves a resort I would say it is 2 stars, but as a mid priced hotel, I would probably give it 3 stars, so I settled on 3 as there are a lot of things I do like about this place, but just because they have suites, pools, bars and restaurants doesn't make it a true resort. I have heard they will argue this point, but believe me, I travel for a living and know the difference.
Now for my stay: I have stayed here in the past in the townhouse type rooms and loved them because when I stay with someone else, I like being able to have more than one room. It seems everyone I travel with snores, so the townhouses are great so someone can sleep downstairs and the other upstairs. This trip it was just me, so I didn't want to pay for or really need the upgraded big townhouse, so I got the standard room and boy is there a big difference. My biggest complaint is the insanely outdated fan/air conditioner. I don't remember this in the townhouse, so not sure if those units are updated with quieter systems or maybe it was in a different room then the one I was sleeping in, so I didn't hear it.
I am not kidding when I tell you this thing sounds like a mac truck is coming through the window. It is ridiculously loud. It constantly turns on and off throughout the night and every time it starts up, it jolted me awake. Several people at the pool were joking about it as well, so it is not just me being a light sleeper. One guy said he just turned it off and sweated the whole night as that was the better option. These things need updated bad. Having several nights of constantly interrupted sleep is something that is not acceptable to me, so I won't stay in these rooms again solely based on that. It is frustrating to pay for a room and not get a decent nights sleep. I almost checked out after the first night, but I didn't have time to get online and research another hotel and it was prepaid, so I figured I could handle one more night.
The tub in the bathroom looked like it was from the 70's as well, but that isn't a huge deal, unless you are expecting a "resort" type room, but just saying, that really needs to be updated too.
Second big complaint is NO fridge or mini bar in these rooms. When you are in the desert, most people like to have cold water, soda, beer, something, but these rooms do not have a fridge and I couldn't find a vending machine anywhere. Only option is to go to the store and buy what you want and then get ice from the ice machine and ice down each one at a time in the ice bucket as the ice melts. Also, a lot of people eat out and have left overs, but you can't bring those back as there is no fridge to keep them in. Not exactly a resort type experience. PUT A FRIDGE IN EACH ROOM PLEASE. ( I saw another review that you can call and request a fridge, but they charge you for it..... nope not paying extra for something that should already be in every "resort's" rooms in the first place.)
At least get mini bars in these rooms so if I want a cold water or Sprite I don't have to get up and drive to a Circle K.
Now for the good things. Pools are great and I love they are open late and you can get food and drinks at the pool. All the staff was nice, especially the girl who serves you at the pool in the afternoon. They have nice tennis courts and they do an immaculate job keeping the grounds looking great. This place is huge, so that is no easy thing to do.
The key here is to know this is not a 4 or 5 star Resort and not have those expectations. It is usually worth the price they charge, which is why it is so much lower than other true resorts in the area. You get what you pay for and this place usually has good rates for what you get..
Just remember those air conditioners are super loud, so unless you are a very, very hard sleeper, this may be a deal breaker for staying in the standard rooms.
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