Well lets just say that basically disaster struck which is never a good thing! In fact it our right sucks! I had the line to my washer burst and basically destroy my bamboo flooring among other things with about 2 inches of water! Joy right!! Well Empire really helped out let me tell you! They aided with the insurance side of things, got work done quick and even uncovered other issues there were technically unrelated to the issue but knocked out those quick repairs as well. Basically I got my house back better than before and with the least amount of a headache one can expect after something like that happens to your home!