Ahh...the catch 22 of Yelp. You get so popular that you can afford to not return calls. Troy is great when he actually shows up and does the job. The first time he came over, he was great. He was fast and did a decent job. His rate was relatively fair, it could have been better but it could have been worse. When I called to arrange a second job, he didn't return my call or text for weeks. And I'm an established client of his who tipped him an additional $50 the first time. It just seems like he is busy and doesn't care about etiquette. I won't use him again but then again, I value reliability and professionalism. I'm looking for a handyman that I can rely upon for multiple jobs for many years and this won't cut it.