I purchased my Cruze from Findlay Chevrolet about a year and a half ago. The experience was good. I found the exact car that I wanted on their website and went in to purchase it. It was concerning that the sales associates didn't know that the Cruze came in a manual transmission when I asked about the specific car, but they found it and I purchased it that day.
I didn't have issues with their service department until recently. About 2 weeks ago I took my car in for an oil change at 7am. By 3pm I hadn't heard from them, so I called to follow up. They said that my car was finished at 9am and they were sorry nobody called me. It would have been nice if they called me so I could have picked my car up on my lunch break.
A couple days ago I called to set up an appointment to have my brakes checked. They set up the appointment for yesterday morning at 8:30am. I dropped it off around 8 and took the shuttle to work. (All of their shuttle drivers are very nice.) I hadn't heard anything by around 1:30pm, so I called and left a message with my service advisor. I didn't hear back from her for over an hour, so I tried calling back two more times before I finally was able to talk to her and found out that my car hadn't even gotten in yet.
This morning I called to follow up and left her a voicemail. I didn't hear back from her, so I called and left a voicemail with another advisor for her to call me back. I still didn't hear back from her for about an hour, so I called again and was finally able to talk to her only to find out that my car STILL had not even been looked at by their mechanics. I asked why I made an appointment only to have my car sit on their lot for over a day. I was told that the appointment was to talk to the service advisor, and not for them to actually inspect the car. I told her that I wanted to come pick up my car, which I did and when I took it to another mechanic they were able to take car of my car within a couple hours. I will not be returning to this dealership.