Unprofessional, unorganized, overpriced. From overpaying for the MJ Live show for the upgrade seats with a worse view, waiting in line for an hour for a show that was only 45 minutes long starting 15 minutes late, to listening to the shuttle drivers badmouth their customers over the radio so all the current passengers could hear... No point on traveling off the strip or even from Freemont for this crap! Read my other dozens of Vegas reviews. The Rio is the worst.
When I called Rio and asked to talk to a supervisor about the crap we all had to listen to on the shuttle bus, the supervisor had no idea who was responsible, so put me on hold instead of even asking what the concern was. When I said "why not take the information down and then find out" I was told "no, we don't know if it is Rio or a contract we have for the shuttle"!
Hey idiots! I am YOUR customer. I got on a Rio shuttle REGARDLESS of who YOU hire to drive.
If not for your poker championships, you'd be in the toilet faster than Circus Circus would be if they didn't have their arcade games!