First time coming here got scared by the line but since I had lots of time before work I decided to wait. Surprisingly the line went by really fast. They have an efficient system with different sizes of cups and stickers of all possible drinks they have and you pick your cup and sticker,give them your cup, tell them your name (again I had the issue of having my name spelt wrong), pay and wait for your drink. The whole process was pretty smooth, probably because everyone in line were usuals and don't have selection problems. I got the mango chai latte after hearing about all the good reviews on it. Personally, I'm not a fan of it, the powdery mango flavour was overpowering the chai.