I came in this store because I needed to get my phone looked at (overheating). The greeter told me to line up behind another customer after i told him what i needed. Next thing I know another clerk was questioning why I was there so I had to restate my purpose. Then he told me that it will be a 3 hour wait when the store was not that busy. He offered to make an appointment but I felt very discouraged because of the long wait he mentioned. I walked out. Please hire more staff so that costumers can leave happy instead of deflated.