This was my third time here, so obviously Francis & Sons is good enough to keep me coming back. My car always ends up looking great and the prices seem very competitive.
I do have to say that I HATE how hardcore sales the employees are.
Last time I was there was the worst! After I went over exactly what I wanted and accepted some offers and declined others, I left my car there and went to the movies with some friends. THREE different employees called me with in 20 minutes of me leaving to offer me more services.
This most recent time wasn't nearly as bad, but in 4 minutes, one employee asked me 3 times if I wanted an oil change. I declined three times and each time I stated I JUST had an oil change less than a week ago. I wanted to shake him and tell him to listen to me!
Additionally, every time I have gone there, they always take significantly longer than they quote. This time was twenty minutes longer, but the first two times was over an hour and a half longer each time. Being in sales and customer service for so long, I've learned it's smart to under promise/over deliver. In otherwards if its going to take an hour , tell me it will take an hour and a half, that way I'm happy that it only took 60 minutes instead of being pissed that it took 60 minutes because they told me it would only take 30 minutes!