This review is for the Casino and Staff. We have been going to the Red Rock weekly since we have moved to the neighborhood 6 months ago. Well we are now boycotting this Casino as the staff is not friendly, not trained properly, not customer service oriented and doesn't care about locals. Their slogan "we love locals" is a total joke. Our problem is with the player's card staff. We were told we had dining credit, so we used the dining credit to only find out we used our points. Points was never spoken of, the term dining credit was used. They refused to take responsibility in giving us the wrong info. and having communication issues. We spoke to several representatives, supervisors and a manager to only be told they can't do anything about it. Their attitude sucks, and one employee lied and said he explained it to us, when a "he" never waited on us. All to cover their behind. BYE BYE RED ROCK!! We are taking our business else where.
Side note: Their buffet is also horrible. Food taste is horrible and not worth it even if you have a 2 for 1 coupon.
On the bright side: Nicest employees are Alberto (waiter) in the buffet and Curtis at Starbucks at the food court.