| rev:text
| - Ok. This is review is long over due, but necessary.
We live in Tucson, AZ, and decided there were plenty of great resorts in the Tucson, and Phoenix area where we could stay and play, relax, frolic in the great pools, catch some rays, a cocktail, and go to a baseball game. We have two boys, 13, and 10...so a great pool was important.
We decided to buy really great seats at a Diamondbacks game on July 4th . They have a great Fireworks Spectacular at the end of the game. It did not disappoint...sooooo fun...a great big slice of Americana indeed. Tip *buy a churro dog* mmm.
Anyway,we settled on The Wigwam because my husband is a law enforcement officer, and they offer 50% discount for LEOS and military. Wow! We thought...super generous.
Upon calling to book, we were told that all military/LEO discounted rooms were all already reserved for the dates we wanted to stay, 7/2-7/5. We were told to book and keep checking back each week (we did)as people's plans change and reservations open up. We went ahead and booked because to be honest it was a nice idea to stay somewhere, and spend our money at a place where police officers were honored and welcomed.
Upon check-in we were told that, "Oh! Sorry. You got wrong information. We don't honor the military/LEO rate on 4th of July anyway. " The website implies something different.
So my husband was checking back each week in vain, and each front desk person he spoke with never told him that the discounted rate was not offered the weekend we were trying to book. Horrible communication and ultimately customer service on that piece right there. In fairness, I realize this is a very specific problem...specific to our family and not everyone will have this experience. ..but nevertheless annoying, and worth mentioning.
Our room was near the Oasis pool. Large rooms, clean. Its a historic, resort...older style, not rustic, but not modern. Grounds were well cared for it seemed. Kids were digging the sand volleyball, and the Bocce ball. Parking not convenient.
Resorts in hot temps during a holiday weekend, with sooo many other resorts in the area competing for your dollars need to be ON POINT. I'll say it again, it's the 4th of JULY...people are coming to use the pool. People in Phoenix are waking up at 7 am to 95 degree temps and are headed to the pool.
That being stated, The Wigwam could not have been more off point for such a busy, hot holiday weekend. It was almost unbelievable. We arrived on a Thursday. Check in time was 4:00...slides closed at 5:00. Sun goes down at 9pm...okaaay. Kids majorly bummed.
So, the next morning, we hit the pool early to get a good spot, kids chomping at the bit for slide time.
Lines already forming for slides, but slides don't open til 10am! Wait. What? On 4th of July...they don't have earlier hours for slides, (like retail places accommodate customers at Christmas time?)
Kids really bummed this time. 10:00 rolls along and no life guards. Correction, there was one life guard, but they needed two to open slides.
To make matters more annoying, their "snack shack" doesn't open until 11:00 am! You've been up since 6am in sweltering temps, you can't even get an ice water until the snack shack opens. This was a strange phenomenon for a holiday weekend. Kids are running around with low blood sugar, starving, and adults are waiting in line for a beer, just one lousy beer. Hey, we've got money to spend...but The Wigwam doesn't want your money out at the pool!
So, the one responsible life guard that clocked in when she was supposed to casually galavanted around the pool letting us know she was off duty due to the fact that she had an extra large coffee thermos in her hand, and due to the very casually nature of her stride.
By this time it's like 11:15. Slide still not open because the key that unlocks the gate to one of slides gets stuck. Is this for real? This is like a bad Saturday Night Live sketch that I am stuck in, but it's not funny because I'm spending all my hard earned money on a sub-par pool experience. Maintenance comes and figures out key debacle....but then makes us wait again as they have trouble putting in the buoys that separate swimming area from slide area. Heart palpitations? Oh yes.
Kids get on slides and I start noticing all kids running around pool with red welts on their backs from the slides uneven seams digging into all of their backs. Cool. I will say that my kids still having fun despite the bruises forming in the middle of their backs.
Next morning on the 4th similar pool experience. ..sweet concierge gal heard the sadness of our experience and gave us a resort voucher.. $50. Gave 3 stars instead of 2, because of concierge kindness.
This review is far too long, but intensely cathartic. Also, I realize these are 1st world problems. ;)
Hope it helps for whatever it's worth.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)